Service Details

MANAGEMENT TEAM

After a hotel is ready for the Pre-Opening Phase, The Pride Management will use its skills in all aspects of Hotel operations, including:

1. ORGANIZATIONAL HEIRARCHY / BUDGETING: Evaluate organizational structure to ensure the achievement of overall operational efficiency and effectiveness. Identify the strengths and deficiencies and recommend alternative approaches that may be more profitable, and/or economically manageable. Work out on the Cash Flow of Pre-Opening.
2. HR RECRUITMENT & TRANINGS: Advertising, Interviewing & selection process. Review and monitor costs, including systems to control performance.
3. HOTEL SOP: Develop the Hotel SOP in aspects of all departments, Department Setup for Front of the House /Back of the House.
4. Sales and Marketing: Monitor performance of the hotel›s market position, as well as any changes in it›s competitive set; review and monitoring of Sales and Marketing strategies, programs and personnel.
5. Inventory Control: Monitor cost of materials used in each department. Bidding & Vendor Selection, Procurement Set-Up, Receiving & Stores Management, Inventory & Monthly Audit
6. License, Compliance & Star Ratings: Continuous focusing on the government compliance and legal requirements. Certificate of Municipality, Taxation, EIA, IEA Certifications. Liaoning with the Government Inspection Team up to 5 star ratings as per the Government Criteria.
7. Management Overview: Regular meetings with the Operation Team to analyze P&L and provide monthly status report of findings of the hotel›s current performance and to forecast results with ownership.
8. Repositioning Studies: Evaluate potential repositioning of the hotel in order to maximize its potential operating and financial performance over the long term, ultimately enhancing the value of the asset.
9. Staff Training: Training staff to create the best environment for hotel guests and employees.
10. Guest Experience: Capturing the Guest Feedback, Guest Satisfaction Survey & Score, Creating and implementing guest loyalty programs.